Privacy Policy

Privacy Policy

THIS PRIVACY POLICY IS AN ELECTRONIC RECORD IN THE FORM OF AN ELECTRONIC CONTRACT FORMED. THIS PRIVACY POLICY DOES NOT REQUIRE ANY PHYSICAL, ELECTRONIC OR DIGITAL SIGNATURE.

THIS PRIVACY POLICY IS A LEGALLY BINDING DOCUMENT BETWEEN YOU AND TAWSEEL ONLINE (Both TERMS DEFINED BELOW). THE TERMS OF THIS PRIVACY POLICY WILL BE EFFECTIVE UPON YOUR ACCEPTANCE OF THE SAME (DIRECTLY OR INDIRECTLY IN ELECTRONIC FORM, BY CLICKING ON THE I ACCEPT TAB OR BY USE OF THE WEBSITE OR BY OTHER MEANS) AND WILL GOVERN THE RELATIONSHIP BETWEEN YOU AND TAWSEEL ONLINE FOR YOUR USE OF THE WEBSITE (DEFINED BELOW).

PLEASE READ THIS PRIVACY POLICY CAREFULLY. BY USING THE WEBSITE, YOU INDICATE THAT YOU UNDERSTAND, AGREE AND CONSENT TO THIS PRIVACY POLICY. IF YOU DO NOT AGREE WITH THE TERMS OF THIS PRIVACY POLICY, PLEASE DO NOT USE THIS WEBSITE. YOU HEREBY PROVIDE YOUR UNCONDITIONAL CONSENT OR AGREEMENTS TO TAWSEEL ONLINE.

By providing us your Information or by making use of the facilities provided by the Website, You hereby consent to the collection, storage, processing and transfer of any or all of Your Personal Information and Non-Personal Information by Tawseel Online as specified under this Privacy Policy. You further agree that such collection, use, storage and transfer of Your Information shall not cause any loss or wrongful gain to you or any other person.



Tawseel Online's Policy:
  • The type of data or information that You share with or provide to Tawseel Online� and that Tawseel Online collects from you;
  • The purpose for collection of such data or information from you;
  • Tawseel Online's information security practices and policies; and
  • Tawseel Online's policy on sharing or transferring your data or information with third parties. This Privacy Policy may be amended / updated from time to time. Upon amending / updating the Privacy Policy, we will accordingly amend the date above. We suggest that you regularly check this Privacy Policy to apprise yourself of any updates. Your continued use of Website or provision of data or information thereafter will imply your unconditional acceptance of such updates to this Privacy Policy.
  • Information collected and storage of such Information:
  • The "Information" (which shall also include data) provided by you to Tawseel Online or collected from you by Tawseel Online may consist of "Personal Information" and "Non-Personal Information".
  • Personal Information is Information collected that can be used to uniquely identify or contact you. Personal Information for the purposes of this Privacy Policy shall include, but not be limited to
    1. Your user name along with Your password,
    2. Your name,
    3. Your address,
    4. Your telephone number,
    5. Your e-mail address or other contact information,
    6. Information regarding your transactions on the Website, (including sales or purchase history),
    7. Your financial information such as bank account information or credit card or debit card or other payment instrument details,
    8. Internet Protocol address,
    9. Identification code of your communication device which You use to access the Website or otherwise deal with any Tawseel Online� entity,
  • Non-Personal Information:
  • Tawseel Online may also collect information other than Personal Information from you through the Website when you visit and / or use the Website. Such information may be stored in server logs. This Non-Personal Information would not assist Tawseel Online to identify you personally. This Non-Personal Information may include:
    1. Your geographic location,
    2. Details of Your telecom service provider or internet service provider,
    3. The type of browser (Internet Explorer, Google Chrome etc.),
    4. The operating system of Your system, device and the Website You last visited before visiting the Website,
    5. The duration of your stay on the Website is also stored in the session along with the date and time of your access, Non-Personal Information is collected through various ways such through the use of cookies. Tawseel Online may store temporary or permanent �cookies' on your computer. You can erase or choose to block these cookies from your computer. You can configure your computer's browser to alert you when we attempt to send you a cookie with an option to accept or refuse the cookie. If you have turned cookies off, you may be prevented from using certain features of the Website.
    6. Ads: Tawseel Online may use third-party service providers to serve ads on Tawseel Online's behalf across the internet and sometimes on the Website. They may collect Non-Personal Information about Your visits to the Website, and Your interaction with our products and services on the Website. Please do note that Personal Information and Non Personal Information may be treated differently as per this Privacy Policy.


    Information:
  • The Information you provide to Tawseel Online from time to time is and shall be authentic, correct, current and updated and you have all the rights, permissions and consents as may be required to provide such Information to Tawseel Online.
  • You�re providing the Information to Tawseel Online and Tawseel Online's onsequent storage, collection, usage, transfer, access or processing of the same shall not be in violation of any third party agreement, laws, charter documents, judgments, orders and decrees.
  • Tawseel Online and each of Tawseel Online entities officers, directors, contractors or agents shall not be responsible for the authenticity of the Information that you or any other user provide to Tawseel Online. You shall indemnify and hold harmless Tawseel Online�and each of Tawseel Online entities officers, directors, contracts or agents and any third party relying on the Information provided by you in the event you are in breach of this Privacy Policy including this provision and the immediately preceding provision above.
  • Your Information will primarily be stored in electronic form however certain data can also be stored in physical form. We may store, collect, process and use your data in countries other than Oman but under compliance with applicable laws. We may enter into agreements with third parties to store or process your information or data. These third parties may have their own security standards to safeguard your information or data and we will on commercial reasonable basis require from such third parties to adopt reasonable security standards to safeguard your information / data.
  • Purpose for collecting, using, storing and processing Your Information Tawseel Online collects, uses, stores and processes Your Information for any purpose as may be permissible under applicable laws� connected with a function or activity of each of Tawseel Online entities and shall include the following:
    1. � to facilitate Your use of the Website or other services of Tawseel Online entities;
    2. to respond to Your inquiries or fulfil Your requests for information about the various products and services offered on the Website;
    3. to provide You with information about products and services available on the Website and to send You information, materials, and offers from Tawseel Online;
    4. to send You important information regarding the Website, changes in terms and conditions, user agreements, and policies and/or other administrative information;
    5. to send You surveys and marketing communications that Tawseel Online believes may be of interest to You;
    6. to personalize Your experience on the Website by presenting advertisements, products and offers tailored to Your preferences;
    7. to help You address Your problems incurred on the Website including addressing any technical problems;
    8. if You purchase any product or avail of any service from the Website, to complete and fulfil Your purchase, for example, to have Your payments processed, communicate with You regarding Your purchase and provide You with related customer service;
    9. for proper administering of the Website;
    10. to conduct internal reviews and data analysis for the Website (e.g., to determine the number of visitors to specific pages within the Website);
    11. to improve the services, content and advertising on the Website;
    12. to provide value added services such as Single Sign On. Single Sign On shall mean a session/user authentication process that permits a user to enter his/her name or mobile number or e-mail address or any combination thereof and password in order to access multiple websites and applications;
    13. to facilitate various programs and initiatives launched by Tawseel Online or third party service providers and business associates
    14. to analyze how our services are used, to measure the effectiveness of advertisements, to facilitating payments
    15. to conducting academic research and surveys
    16. to protect the integrity of the Website;
    17. to respond to legal, judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law;
    18. to conduct analytical studies on various aspects including user behavior, user preferences etc.;
    19. to permit third parties who may need to contact users who have bought products from the Website to facilitate installation, service and any other product related support;
    20. to implement information security practices;
    21. to determine any security breaches, computer contaminant or computer virus;
    22. to investigate, prevent, or take action regarding illegal activities and suspected fraud,
    23. to undertake forensics of the concerned computer resource as a part of investigation or internal audit;
    24. to trace computer resources or any person who may have contravened, or is suspected of having or being likely to contravene, any provision of law that is likely to have an adverse impact on the services provided on the Website;
    25. to enable a potential buyer or investor to evaluate the business of Tawseel Online. You hereby agree and acknowledge that the Information so collected is for lawful purpose connected with a function or activity of each of the Tawseel Online� entities or any person on their respective behalf, and the collection of Information is necessary for the Purposes.
  • Sharing and disclosure of Your Information
    You hereby unconditionally agree and permit that Tawseel Online may transfer, share, disclose or part with all or any of Your Information, within and outside of Oman to various Tawseel Online entities and to third party service providers / partners / banks and financial institutions for one or more of the Purposes or as may be required by applicable law. In such case we will contractually oblige the receiving parties of the Information to ensure the same level of data protection that is adhered to by Tawseel Online under applicable law.

    You acknowledge and agree that, to the extent permissible under applicable laws, it is adequate that when Tawseel Online transfers Your Information to any other entity within or outside your country of residence, Tawseel Online will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.

    We reserve the right to disclose your information when required to do so by law or regulation, or under any legal obligation or order under law or in response to a request from a law enforcement or governmental agency or judicial or any other statutory or constitutional authority or to establish or exercise our legal rights or defend against legal claims.

    You further agree that such disclosure, sharing and transfer of Your Personal Information and Non-Personal Information shall not cause any wrongful loss to you or to any third party, or any wrongful gain to us or to any third party.

    Security & Retention
    The security of your Personal Information is important to us. Tawseel Online strives to ensure the security of Your Personal Information and to protect Your Personal Information against unauthorized access or unauthorized alteration, disclosure or destruction. For this purpose, Tawseel Online adopts internal reviews of the data collection, storage and processing practices and security measures, including appropriate encryption and physical security measures to guard against unauthorized access to systems where Tawseel Online stores Your Personal Information. Each of the Tawseel Online entity shall adopt reasonable security practices and procedures as mandated under applicable laws.�

    If you choose a payment gateway to complete any transaction on Website then Your credit card data may be stored in compliance with industry standards/ recommended data security standard for security of financial information.

    Tawseel Online may share your Information with third parties under a confidentiality agreement which inter alia provides for that such third parties not disclosing the Information further unless such disclosure is for the Purpose. However, Tawseel Online�is not responsible for any breach of security or for any actions of any third parties that receive Your Personal Information. Tawseel Online is not liable for any loss or injury caused to you as a result of you providing Your Personal Information to third party (including any third party websites, even if links to such third party websites are provided on the Website).

    Notwithstanding anything contained in this Policy or elsewhere, Tawseel Online shall not be held responsible for any loss, damage or misuse of Your Personal Information, if such loss, damage or misuse is attributable to a Force Majeure Event.

    You agree that all Personal Information shall be retained till such time required for the Purpose or required under applicable law, whichever is later. Non-Personal Information will be retained indefinitely.

    User discretion and opt out
    You agree and acknowledge that you are providing your Information out of your free will. You have an option not to provide or permit Tawseel Online� to collect Your Personal Information or later on withdraw Your consent with respect to such Personal Information so provided herein by sending an email to the grievance officer or such other electronic address of the respective Tawseel Online� entity as may be notified to You.

    Business / Assets Sale or Transfers
    Tawseel Online may sell, transfer or otherwise share some or all of its assets, including Your Information in connection with a merger, acquisition, reorganization or sale of assets or business or in the event of bankruptcy. Should such a sale or transfer occur, such Tawseel Online entity will reasonably ensure that the Information you have provided and which we have collected is stored and used by the transferee in a manner that is consistent with this Privacy Policy.

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